| By June D. Bell
The interview went beautifully. Your references were enthusiastic and
you wowed your prospective boss. You’re ready to say adieu to your
current job and your soon-to-be-former colleagues.
But before you get an official offer for the new position, you’re
asked to complete something called a Caliper Profile. It’s an eight-page
booklet full of statements clustered in groups of four. You’re
instructed to select two in each group: one that best reflects your
viewpoint and one that least represents it. Here’s the first group:
Sometimes it’s better to lose than to risk hurting someone. I’m
generally good at making “small talk.” Established practices and/or
standards should always be followed. I sometimes lose control of my
workday.
What’s the “right” answer? What are they looking for? What does small
talk have to do with this job anyway?
If you’re asked to take a personality test like this—and millions of
people, from short-order cooks to chief financial officers, are—your
potential employer wants to know more about you than your résumé and
references will ever tell. Personality tests are carefully constructed
to reveal the kinds of things that many people don’t want to reveal or
don’t even know about themselves: their level of self-confidence, their
enthusiasm for teamwork, the depth of their competitiveness and
creativity, and their willingness to break or follow rules.
Experience and ability may get a promising candidate in the door, but
it’s the intangible personality traits that often play a vital role in
who gets the corner office and who’s eventually shown the door. “The
world is filled with people who have the degrees but don’t necessarily
have the mindset to succeed,” says Steven T. Hunt, chief scientist for
Unicru Inc., which has assessed more than 25 million job applicants in
the past seven years.
Testing…1, 2, 3
People may exaggerate their experience or pull one over on an
interviewer, but they can’t easily fool a carefully constructed
questionnaire, personality testing advocates say.
Herb Greenberg, founder and CEO of Caliper Inc., says his Princeton,
N.J.-based testing business has been growing 20 percent a year
despite—or perhaps because of—the recent recession. Personality testing
saves companies money by helping employers determine whether potential
hires will mesh with the company culture before they receive costly,
time-consuming training. The tests also can help strengthen current
employees by pinpointing weaknesses and bolstering strengths.
Some employers may administer a personality test to the finalists for
a high-level executive position. At the other end of the spectrum,
Unicru helps companies such as Blockbuster and Lowe’s fill tens of
thousands of entry-level jobs each year, assessing as many as 40,000
prospective employees each day for reliability and honesty.
Questions and Answers
Evaluating job applicants based on personality isn’t new. The
earliest personality tests debuted about 80 years ago to assess military
recruits. Today, employers can choose from thousands of tests, which
cost between $5 and $5,000 per test, depending on the complexity and
specificity of the measurement device, whether the test is administered
online or in person, and how detailed the evaluation and follow-up are.
Test-takers can spend anywhere from 20 minutes to several hours
scratching their heads over the questions.
The most widely used tests are designed and interpreted by industrial
psychologists, who build in safeguards to ensure accuracy and
reliability. That’s why test-takers will see different versions of the
same question throughout the test. If they give consistently
inconsistent answers, they’re either trying to defeat the test or they
don’t have a shred of self-awareness. In either case, the results will
speak for themselves.
Testing experts say it’s best to approach a personality test with
honesty and curiosity about yourself. “Don’t try to figure out what
they’re measuring,” says Thomas M. Hamilton, president of
SelectionResources.com, a Des Moines, Iowa-based testing company.
“Figure out who you are. Go in with an attitude of, ‘I’m going to tell
them exactly who I am because if I don’t fit the model, fine, I won’t be
a good fit [for the job].’”
And remember that while the results of a personality test cannot be
used to exclude a potential hire, a candidate who refuses to take a test
doesn’t have to be offered a job.
The Keys to Good Testing
Industrial psychologists design personality tests or recommend which
one an employer should use by consulting with company officials and
human resources personnel to ferret out the traits most valued by the
company and most critical for job success.
For example, “companies sometimes make the mistake of saying, ‘We
need smart people here,’ but there are different kinds of intelligence,”
says Ben Dattner, an organizational psychologist and president of
Dattner Consulting in New York, which tests job applicants for its
clients. The proper employment assessment can help test for exactly the
right kind.
And sometimes, it’s best to administer personality tests to your top
performers and see if your candidates’ results match up. For example, a
group of top real estate agents should all score similarly on a test
that measures traits such as motivation and attention to detail. A job
applicant whose scores fall in line with high performers probably has
what it takes.
But, Unicru’s Hunt cautions, “tests don’t predict results directly.
They predict behavior associated with results.” So use the test as only
one criterion when making hiring decisions.
As a former employee of a personality testing company, Bridget Herd
of Minneapolis knew what to expect when she was given an hour-long test
as part of the hiring process for a new job. The results accurately
depicted her as an open and assertive person, ideal characteristics for
the director of strategic marketing at a communications company.
Herd was surprised, however, that the findings described her as
lacking independence. That result also puzzled a company executive who
reviewed the results with her. Both agreed that Herd worked capably on
her own. Other key personnel who interviewed Herd felt the same way. She
was offered the job and took it.
“Tests should never be the sole determining factor for hiring,” Herd
says, noting that although they’re usually on target, they can’t replace
the perspectives gathered during personal contact.
The Oral Exam
And that takes us back to the tried and (sometimes) true interview.
With the availability, variety and accuracy of tests, employers might be
tempted to skip the interview process. But there’s still no substitute
for experience and a face-to-face interview, Hamilton says. He advises
his clients to give equal weight to a candidate’s work history, job
interview and personality test results. After all, motivation and
assertiveness are useless if the applicant lacks the experience or
skills to do the job.
Just what can you learn from the interview? Jim Fatzinger, owner of
Effective Solutions Inc., a human resources consulting practice in
Winston-Salem, N.C., says a job applicant questioned by a skilled
interviewer will reveal nearly everything a potential employer needs to
know.
An open-ended question such as “How would you approach this project?”
prompts the applicant to divulge her experience with similar work, how
she prioritizes tasks, and whether she prefers to work alone or with a
team. She’ll even disclose her organizational and communication skills,
says Fatzinger, an instructor in human resources for University of
Phoenix who trains employers to conduct thorough interviews.
Companies that rely too heavily on tests lose a valuable chance to
better understand their employees. “I really like to strengthen an
organization rather than make it dependent on external things,”
Fatzinger says.
Personality tests are simply tools to help companies make better
decisions. Certainly, nothing is foolproof, and no matter how many tools
a company has at its disposal, bad hiring decisions can still happen.
But using a personality test in addition to—not instead of—the interview
and checking with references can increase a company’s chances of getting
it right the first time.
So, if you’re asked to take a test for a job, don’t sweat it. It’s
one part of the process and probably won’t make or break your chances.
In fact, it’s one more chance to show ’em what you’ve got.
Building a Better Team
There are scores of personality tests that won’t help choose the best
candidate but can help improve your team once they’re all in place. The
popular Myers-Briggs Type Indicator, which pinpoints personality traits
affecting interactions, is good for team building and management
training.
Myers-Briggs places people into one of 16 categories, each a blend of
their preferences for relating to others (introverted or extroverted?),
gathering information (sensing it or intuiting it?), making decisions
(by thinking or by feeling?) and ordering their life (by judging or by
perceiving?).
Knowing that your sociable, warm co-worker is an ENFP (Extroverted
Intuition Feeling Perceiving) may help you better understand why she’s
so blasé about deadlines: She can get overwhelmed by details, hates
schedules and always wants to move on to something new. If you’re an
ISTJ (Introverted Sensing Thinking Judging), no wonder you bristle when
you’re assigned to work with her. You’re a responsible, serious person
who thrives on the predictability of deadlines. These insights can help
managers learn how individuals prefer to be motivated, recognized and
even reprimanded, and can help them form a project team with a
well-balanced mix of types.
The Cowboys, the Raiders and the Wonderlic
Nearly 2.5 million job applicants take the Wonderlic Personnel Test
each year. But few have as much riding on the results as the 300 college
football players who tackle it each February.
Like everyone else, the athletes have 12 minutes to whip through the
50-question IQ test, calculating math problems and solving logic
puzzles. Unlike other job seekers, however, a promising college football
player with a high Wonderlic score is an attractive NFL draft pick.
About 80 percent of a player’s overall evaluation is based on
physical skills such as passing, running and agility. But if he aspires
to call plays and handle the ball, he’d better shine on the intelligence
test.
“These teams are investing millions of dollars in their players,”
says Michael C. Callans, president of Wonderlic Consulting in
Libertyville, Ill. “If you’re going to invest that much, you want to
make sure they can think.”
Most people ace 21 out of 50. Pro quarterbacks usually score a 25.
Callans recalls only one pro player with a perfect score: Bengals punter
Pat McInally, a Harvard alumnus. How well can you do? Try these five
questions before the next draft:
wonderlic.com.
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